Refund & Return Policy

At Best Internet Services., we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions for refunds, cancellations, and service adjustments.

Cancellation Timeframes

Service Installation

Cancel within 24 hours of installation for full refund

Service Activation

Cancel within 48 hours of service activation

Monthly Service

Cancel before next billing cycle to avoid charges

Refund Eligibility

Eligible for Refund

Service not delivered as promised
Technical issues preventing service use
Billing errors on our part
Service cancellation within timeframe
Duplicate charges

Not Eligible for Refund

Usage-based charges (data, calls)
Equipment damage by customer
Late cancellation requests
Third-party service charges
Promotional discounts expired

Refund Process

Contact Us

Call or email our customer service team

Review Request

We review your refund request

Process Refund

Refund processed within 5-10 business days

Confirmation

You receive confirmation of refund

Refund Methods

Credit Card

Refunds to original payment method within 5-7 business days

Bank Transfer

Direct bank transfer within 7-10 business days

Account Credit

Credit applied to your account for future services

Important Notes

Important Information

Refund processing time may vary based on payment method
Partial refunds may apply for prorated services
Equipment return may be required for full refund
Refunds are subject to verification and approval
Third-party fees may not be refundable

Customer Service

Our customer service team is available to assist with refund requests and answer any questions about our refund policy.

Phone Support

+1 (833)-322-6626

Available 24/7

Email Support

info@bestinternetservices.us

Response within 24 hours

Office Address

2521 Shorter Ave
Rome, GA, 30165

Refund Policy